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Free smoke/fire damage evaluations for #campfire victims


Where can I find a list of homes destroyed?

Click the link below and type your address. This list is not complete but it is being updated when information is available.

Click Here

I need to work but my business or company I work for was affected by the Camp Fire What do I do? Well, we need some help…

CRBR – We need your help rebuilding after the Camp Fire

Where are the Current Evacuation Shelters for people and Animals at?

Evacuation Centers:

OPEN: Bidwell Jr. Highschool (2376 North Ave, Chico CA 95926)

OPEN: Yuba-Sutter Fairground (442 Franklin Ave, Yuba City, CA 95991)

OPEN: Plumas County Fairgrounds (204 Fairground Rd, Quincy CA 95971)

OPEN: Glenn County Fairgrounds (221 E Yolo St, Orland, CA 95963)

OPEN: Butte County Fairgrounds (199 E Hazel St, Gridley, CA 95948)

Small Animals:
Chico Municipal Airport 150 Airpark Blvd, Chico, CA 95973

Large Animal Shelter:
Butte County Fair Grounds, 199 E Hazel Street, Gridley, CA

I need Temporary housing…Where do I go? 

North Valley Property Owners Association has put up a site for available housing. It has links to “I need housing” and “I can provide housing.”

Click Here

If I am missing a loved one what can I do?

After a disaster, letting your family and friends know that you are safe and well can bring your loved ones great peace of mind. This website is designed to help make that communication easier.

Register Yourself as “Safe and Well”
Click on the “List Myself as Safe and Well” button to register yourself on the site.

Search for Loved Ones
Concerned family and friends can search the list of those who have registered themselves as “safe and well” by clicking on the “Search Registrants” button. The results of a successful search will display a loved one’s first name, last name, and a brief message.

Click here

Missing Persons Call Center

The call center will be staffed daily from 8am – 8pm

(530) 538-6570 –  (530) 538-7544 –  (530) 538-7671


If I have insurance what do I do now?

You need to file a claim ASAP. You can do this by Phone or in person at a CAT insurance area.

Claims Hotline Numbers:

State Farm Homeowners/Auto Claims: 800-732-5246

Farmers Insurance Homeowners Claims/Auto Claims: 800-435-7764

AAA Insurance Homeowners Claims/Auto Claims: 800-672-5246

American Modern Homeowners Claims/Auto Claims: 800-375-2075

American Reliable Homeowners Claims/Auto Claims: 800-245-1505

Aegis Homeowners Claims/Auto Claims: 800-233-2160

CIG Homeowner Claims 800-986-9974

Foremost Homeowner Claim 800-527-3907 Auto Claim 800-274-7865

Grange Homeowners Claims/Auto Claims: 800-546-8850

Hartford AARP Members: 877-805-9918

Non-AARP Members: 800-243-5860

Nationwide Homeowners Claims/Auto Claims: 800-421-3535

Progressive Homeowners Claims/Auto Claims: 800-776-4737

Mercury Homeowners Claims/Auto Claims: 800-503-3724

Safeco Homeowners Claims/Auto Claims: 800-332-3226

Travelers Homeowners Claims/Auto Claims: 800-252-4633

California Casualty Homeowners Claims/Auto Claims:  800-800-9410

C.A.T Mobile Insurance Locations

On the Corner of Notre Dame Blvd & E. 20th St, Chico, CA

Allstate, State Farm, Farmers, Travelers, AAA, Nationwide all have mobile stations set up.

What should I expect when FEMA comes in?

Here is a good article explaining the process: Click Here

Apply Online for Individual Assistance in your area. Click Apply Online to start your application.

Updates on the #campfire

Click Here

Text 898211 and then send the Paradise zip code and you will get updates texted to you.

Donations or Supplies:

Supplies: Check with your local Salvation Army, Churches or Red Cross to find out exactly what items are needed. Used Items are generally not accepted.

Where can I Donate Money to the Victims?

We recommend The North Valley Community Foundation. 100% of the proceeds go directly to local families affected by the #campfire.

Click Here to donate 

How To Help Victims Of The Camp Wildfire

Click Here


LOST PETS: Butte County Animal Control and the North Valley Animal Disaster Group, or NVADG, have been out searching for pets in evacuated areas. Call NVADG at 895-0000 to report lost pets.

HEALTH CARE: Butte County residents who can’t get in to their doctor’s office and regularly use a chain pharmacy should try to get their medications from another pharmacy within that chain, said Callie Lutz, a public information officer for Butte County. Their prescription should be on record. For instance, if you regularly get your medications at Rite Aid in Paradise, try Rite Aid in Chico or Oroville. Lutz recommended calling the pharmacy to see if it is possible to pick up the medication before going there.

Public health nurses are on-site at shelters that are supported by the county or Red Cross, she said.

Those affected by the Camp Fire can also be seen at no cost by a doctor virtually by downloading the LiveHealth Online mobile app and clicking on the “Help for Wildfires” button. Lutz said she had been told that service would be available through Nov. 18.

MAIL: As a number of post offices have closed — including those in Stirling City, Magalia, Paradise and Forest Ranch — the United States Postal Service is directing customers to go to the Chico Midtown Post Office, located at 141 West Fifth St., Chico. Its hours are 8 a.m.-5 p.m., Monday-Friday. The Durham and Oroville post offices had not been forced to close on Saturday.

Start with the small list:

  1. Get a PO Box
  2. Longer term rental search – include insurance on it so they pay directly for rental. Find a nice place that you like, don’t settle. You should be able to get a “Like Property” so insurance should cover a nice place for you to live while you work through all this. You might be living here for 2 years, so choose wisely.
  3. Find a place to buy some sturdy boots and gloves. Get some shovels.
  4. Start working on the personal property list (this is not fun at all, be prepared to cry we sure did). Write down the moment you remember – keep list on phone or pad of paper with you at all times.
  5. Save receipts. Loss of use insurance will cover incidentals too – hairbrush, phone chargers, etc.
  6. As you buy things, tell the store owner your situation. Most stores will give you some level of discount as their way of helping you.
  7. Let people do things for you. Do you have a friend that you can send to the store to buy you some basic clothes or comfort foods? Let them do it – they want to help and you don’t need to spend time doing these errands. (The ‘fun’ of shopping is gone…it quickly becomes a chore because you don’t want a new shirt, you want the one that you always liked to wear but now it’s gone and you are sad/mad.)

The Big List:

  1. Register at the shelters, with Red Cross and any other agency there, california FEMA, etc.
    a. Most of the aid coming in will use these lists as a point of contact and will help to ensure that you don’t get left out of anything.
    b. This will be especially important should FEMA be activated, which in my opinion is very likely with the amount of devastation experienced.
  2. Call Homeowners/Rental insurance to trigger “Loss of Use”
    . This typically will allow you to be in a “Like” property for x number of years and sometimes has a dollar limit attached and sometimes not, this is dependent on your policy.
    a. This coverage should also give you some immediate access to funds for essentials, clothes, toothbrushes, food, etc.
    b. This will also get the ball rolling for the insurance claim on your home and rebuilding/personal property Dollars.
  3. Get a PO Box and forward all mail to the Box.
    . Use this PO Box as the mailing address on all forms you begin to fill out.
  4. Start Searching for a Long term rental.
    . Coordinate with your insurance company so that payments can be made directly from them using your “Loss of Use” money.
    a. Plan on renting 1-2 years, but do not necessarily sign a lease for a full two years as circumstances can change.
  5. Itemized List of belongings – (This is very hard but very necessary for your claim)
    . I would organize by room and list everything that was there with a replacement cost. (you will cry a lot doing this and that is ok)
    a. Replacement Cost should be what it would cost to replace not on sale from pottery barn, it should not be the price you paid for it with that 50% off coupon.
    b. Make sure you list everything, even if it is above and beyond your policy limit. This is very important because everything above and beyond the policy limit is considered a Loss and can be claimed as such on your taxes – See #9
  6. Call all of your utilities and either freeze or cancel service.
    . Electric, Gas, TV, Land Line phone
    a. Newspaper delivery, either cancel or update to PO Box.
  7. Call the rest of your insurance points as needed.
    . Car insurance
    a. Any specialty insurance for unique items
  8. Permits – An unfortunate necessity.
    . Debris Removal – as things wind down it will be necessary to remove the debris, this requires a permit usually. (This should be covered by your insurance, we had to force the issue but ask repeatedly.)
    a. Erosion Control – If you are on any kind of hill or have sloped property you will need to put some sort of erosion control measures in place, again this will need some sort of permit.
    b. Temporary Power Pole/Trailer on site Permit – Getting this earlier on can prove helpful in both the rebuilding process.
  9. Taxes
    . You will be able to claim the monetary loss of the value of all your items minus what you receive from your insurance company. I’m unfamiliar with the exact laws, but I believe that we were able to carry our losses back 2-5 years and received most of the money that we had paid in taxes back in a nice large check.
  10. Network with others. You will learn so much from others as you go through the rebuilding process. We all have our strengths so share yours and use others. The amount of time that you will spend on the rebuild, insurance, recovery process is staggering so you need to use all your resources.

Customer Right to Know About Fire, Smoke, Soot

M95 Masks

Free masks at all check-out counters at all Chico Safeway. and Winco while supplies last.

1016 W Sacramento Ave · (530) 895-0244

720 Mangrove Ave · (530) 895-6300

1366 East Ave · (530) 899-2320

Winco Foods
2060 E 20th St, Chico, CA 95928

Health Effects:

  • Homeowners and others who attempt to cleanup fire damaged materials including smoke and soot – Can be exposing them self and their health to carbon monoxide, hydrocarbons, benzo[a]pyrene, nitrogen oxides, volatile oxygenated organic compounds, acids, ketones, alcohols, aldehydes, among other chemicals.
  • Soot created by burning candles are 0.06 to 0.1 micrometer (mm) in diameter – Soot created by building and wildfires can be 0.06 to 20.0 microns in size and larger including embers that can be larger than an inch or two. Soot particles that are less than 1 micron where they can penetrate almost all residential air conditioning filters and can severely reduce an electronic air cleaner’s ability to remove minute soot particles from air. Both air filters and air cleaners should be cleaned or replaced several times during the next couple of weeks after a fire.
  • Soot (Soots) is known as a human carcinogen based on evidence of carcinogenicity – Per the First Annual

Report on Carcinogens, 1980 report to Congress; Report on Carcinogens, 2005. USDHHS, Eleventh Edition.

  • The biggest health threat from smoke comes from breathing in fine particles (California EPA) –

Particulate matter is a generic term for particles suspended in air, typically as a mixture of both solid particles and liquid droplets. In a wildfire, the characteristics, sources, and potential health effects of particulate matter depend on its source, the season, and atmospheric conditions. Additionally, the size of particles affects their potential to cause health effects.

  • Exposure to soot from building fire and wildfire – Chronic exposure to soot can lead to allergies, bronchitis, and emphysema, while acute exposure can cause impaired judgment, eye and respiratory irritation, and even death. In addition, some gases commonly released in burning, such as methane and ethylene has been shown to be carcinogenic in tests on laboratory animals.

Fire that Result in Heat Damage, Smoke and Soot Residue Contamination:

  • Particulate Soot Fallout – In this situation, smoke, soot and ash residue settled on the outside grounds of the building, the roof, rain gutters and the sides of the building. Often, it affected the building’s infrastructure including attic, ventilation system, crawlspace and eaves; and in some cases, wind-driven particulate forces itself into the building through vents, doors and windows. If the building did not sustain heat damage and/or char, the cleanup and removal of loose particulate soot should be an easier process to complete.
  • Soot Impaction – Winds during a wildfire storm can exceed 100 miles per hour. Even a tightly sealed building will have its interior impacted with particulate. Heavy soot contamination may require removing contents while the building is undergoing a process of cleaning, deodorization and restoration.

Disaster Recovery: A Guide to Financial Recovery: Tips

✦ Seek emergency housing. Call the Red Cross, your county office of emergency management, or other local disaster-relief organizations to guide you to shelters and temporary housing.

✦ Secure your property, if possible. If authorities allow you to enter your house or apartment briefly, remove valuables and important documents. If you can, make temporary repairs to prevent further damage, but avoid potential hazard areas until they are stabilized. The Red Cross or other organizations may be able to help you obtain materials for short-term repairs. Keep records of these repairs, because most insurance policies will reimburse you for the expense; or, if not, the expense may be tax deductible.

Finding Help
The following are just a few of the agencies and organizations that provide assistance to people affected by a disaster:

✦ FEMA. If you live in a county declared a major disaster area by the president, you may qualify for additional assistance and tax relief. For more information, contact the Federal Emergency Management Agency
(FEMA) at 1-800-621-FEMA (3362) or go to www.fema.gov.
✦ Red Cross. Call your local Red Cross chapter or go to www.redcross.org.
✦ Salvation Army. Call your local Salvation Army or go to www.salvationarmyusa.org.
✦ Volunteers of America. To find a local office, call 1-800-899-0089, or go to www.voa.org.
✦ National Voluntary Organizations Active in Disasters. This Web site lists other national and state organizations that can help. Go to www.nvoad.org.
✦ State and county offices of emergency preparedness. Look in the blue pages
(government section) of the telephone book.

Collecting Important Documents
Depending on your situation, you may need some or all of the following documents to file insurance claims, pay bills, take care of injured family members, or manage the responsibilities associated with a death.

✦ Birth certificate
✦ Death certificate
✦ Marriage certificate
✦ Will
✦ Power of attorney
✦ The living will or other medical powers
✦ Trust documents
✦ Social Security card/records
✦ Military records
✦ Medical records, including prescription information
✦ Insurance policies (life, health, disability, long-term care, auto, homeowners, renters)
✦ Checking and savings account statements
✦ Retirement account records
✦ Other investment statements
✦ Pay stubs
✦ Tax returns
✦ Car titles and registrations
✦ Mortgage/property deeds
✦ Rental agreement/lease
✦ Warranties and receipts for major purchases
✦ Credit card records
✦ Other loan records
✦ Safe deposit box information (location and key)

✦ Notify your insurance company of your loss and get advice about making emergency repairs. Ask the insurance company if it will pay for living expenses, such as a motel, food, and laundry if you are unable to live in your home. The company may give you a check up front. Find out if this payment for living expenses will reduce the amount you ultimately receive for damages to your property or possessions. Tax note: Insurance proceeds used to repair or replace property are tax-free in most cases; however, reimbursements you receive for living expenses may be taxable.

I don’t have enough cash. Now what?

Contact the Red Cross, and if you are in a major disaster area, call FEMA. One of these organizations may be able to guide you to sources of emergency cash assistance. Tax note: You may receive emergency cash assistance from federal, state, or local government following the declaration of a disaster by the president, state, or local government. The money generally is not taxable.

Managing a Property Loss
When disaster strikes, it may involve personal loss, property loss, or—very often—a combination of both. Much of this booklet focuses on regaining financial stability after disasters that have resulted in personal injury, disability, or death. This chapter provides additional recovery tips, relating more specifically to property losses.

Reconstructing Lost Records
My records were destroyed in the disaster. How can I reconstruct them?
Use the following suggestions to reconstruct lost or damaged records so you can file insurance claims, support tax deductions, or apply for government support

look through catalogs or newspaper want ads to estimate the fair market value of damaged or destroyed items.
✦ Consult a car dealer, search the Internet or go to your local library to determine the current value of vehicles.
✦ Check with your county property tax assessor to determine the value of land versus building values.
✦ Get a copy of the escrow papers for your home from your real estate agent, the title company, the escrow company, or the bank that handled the purchase or refinance.
✦ Contact lenders or contractors to determine the value of any home improvements you’ve made.
✦ Check court records for the probate values of property you may have inherited.
✦ File Form 4506, Request for Copy or Transcript of Tax Form, with the IRS to obtain previous federal income tax returns. A small fee may be charged for this service. If someone else prepared your tax returns, contact that person to request copies.

Insurance Claims
How can I get a quick, fair settlement from the insurance company?
The following tips can help:

✦ Collect all policy numbers and insurance company phone numbers. Plan to file a claim even if your home or property is not covered for the type of disaster that occurred because consequential damages may be covered.
✦ Find out how the company will process claims. If the damage is widespread, the company may set up special procedures and send extra personnel and claims adjusters.
✦ Make an accurate list of the damage. Ask your friends, neighbors, and family members to assist you in preparing the list. Use the list when you file a claim to prove that a loss took place and to confirm the value of the loss. Start with a preliminary list of damaged property and the degree of damage to each item. If possible, photograph or videotape the damage. Check the list against any inventory you may have made before the disaster occurred, or make a pre-disaster inventory from memory.
To jog your memory for items you had before the disaster, walk the aisles of local stores, look at newspaper want ads, or leaf through catalogs. Surviving photographs or videotapes were taken in and around your home also may help. If necessary, draw floor plans or sketches of your home’s interior. Repeat the process in two or three weeks, because it’s likely you will remember additional items. Important: Don’t consider your first list to be the final one. Give yourself time to remember additional items later.

✦ Collect all available receipts, canceled checks, credit card statements, and invoices to prove the value of lost possessions, including big-ticket items such as computers or jewelry. You also may request copies of monthly statements from your bank and credit card providers.
✦ File claims as quickly as possible. As soon as you have a list of damaged or destroyed property, file the claim. Claims generally are settled in the order received, although the most severe cases may receive the highest priority.
✦ Erect an identifying sign on your property if destruction is severe and widespread. If it will be difficult for a claims adjuster to identify your property, a sign with your name, street number, insurance company, and a way to reach you can speed up your claim.

Will I always work with a claims adjuster?
If the loss is small, you only may be required to provide the insurance company with a simply written estimate for the cost of repairs or replacement. More extensive losses usually are handled by a claims adjuster. The following suggestions can help ensure that the adjuster’s estimate of damages is complete and accurate:

✦ Give your adjuster a list of all damages, but note in writing that it’s only a partial list. You may remember more later.
✦ Fully explain all losses and be sure the explanations are written down by either you or the adjuster.
✦ Take notes of all conversations with the adjuster and follow up with letters to the insurance company confirming the conversations. This increases the chances of getting a fair settlement, but it also may delay a settlement.

✦ Compare notes with neighbors. What are their adjusters saying? Remember, however, that policies and coverage vary.
✦ Bring in additional adjusters if you’re not satisfied with initial damage estimates. If necessary, hire a structural engineer. Keep in mind, however, that this will cost you more and may cause a settlement delay. You also can hire an independent claims adjuster if it’s a special situation. These professionals can spot claims that home-owners might overlook, especially if the claim is complex or involves a lot of money. Generally, they charge 10 percent of a settlement. Use the same care and caution in hiring a claims adjuster as you would in choosing any other contractor.


What should I keep in mind about settling claims?
Don’t feel pressured to settle a claim until you are satisfied with it. Here are some additional tips:

✦ Use your list of damaged property and possessions to be sure the settlement offer is fair.
✦ Appeal an adjuster’s settlement offer to higher company management if you feel it’s necessary, or try to settle through independent mediation or arbitration.

✦ Don’t accept settlement checks as “final.” You may need to file additional claims later. Keep your right to future payments open until time limits set by your policy require a final settlement. Consider seeking legal advice before signing any waiver that addresses accidents or mishaps other than natural disasters.
✦ Put your settlement funds in safe, short-term investments until you need them.

✦ In general, losses are deductible if, in one year, they total more than $100 and more than 10 percent of your adjusted gross income.
✦ Keep documentation to prove that a loss took place due to a specific disaster, the dollar amount of the loss, and who owns or is liable for the property. Some costs of documenting your loss, such as appraisals or photographs, may be tax deductible.
✦ You cannot deduct losses that are covered by insurance or emergency aid assistance.
✦ Be aware that special casualty loss rules apply in a federally declared disaster area. For example, you can amend your previous year’s tax return to report current losses instead of waiting to report the losses on your current year’s return. This gives you a quick refund (generally within 45 days) of taxes you’ve already paid. Also, tax filing deadlines and payment schedules may be extended in a federal disaster area.

Hiring Contractors
How can I find a reputable contractor?
Make sure repairs are done according to local building codes.

✦ Be wary of contractors claiming “I can get to you right away and do it cheaply.”

✦ Ask to see proof of necessary licenses, building permits, and a certificate of insurance covering liability and workers’ compensation. Write down the license plate number and driver’s license number of someone offering services in case you have to report a problem later.

Disaster Recovery: A Guide to Financial Issues was written and produced for the American Institute of Certified Public Accountants (AICPA) and the American Red Cross as a public service.

Everything you need to recover from a disaster, in one place.




The Fire Damage Restoration Process

Northern California Fire & Smoke Damage Recovery

Contents Restoration

How to Create a Wildfire Action Plan


Here is a quick Video we had made about Fire Damage and your options. This video was made during the Carr fire but the information is the same. 

Address: Chico, Paradise CA Area

Local Phone Number: (530) 891-0333

General Email: info@crbr.com

Hours Emergency Services: Open 24 hours/ 365 days per year

Our Work Fire During 2 Cleanrite-Buildrite CRBR

Residential and Commercial Fire Damage & Smoke Damage Restoration and Cleaning Services in Chico and Paradise, CA. #campfire victims

CRBR of Chico, CA has been doing it “RITE!” since 1959. CRBR is your single source for both emergency damage restoration services & reconstruction in the Chico, CA area. We are capable of handling all jobs regardless of size or working conditions. We guarantee to provide a professional level of performance measured against the highest level of standards in the industry. Our ability to serve customers successfully time and time again for over 50 years has made CRBR a trusted brand in the Redding, CA Area.

We will work with your adjuster to ensure that you receive needed funds to restore your property correctly.

Fire: From kitchen fires to total losses, we can efficiently clean and deodorize occupied structures or rebuild your home or commercial complex from the ground up.

Odors, Deodorization & Disinfectant: Fire Damage, cigarette smoke, pet odors, mold, mildew, rug residue & infectious control. We can evaluate and provide detailed estimates or reports that outline the necessary procedures giving you options to address the problem efficiently. Ask us about The SteraMist™ Environmental Technology.

Residential and Commercial Restoration and Cleaning Services

As a local trusted leader in the restoration industry, CRBR of Chico, CA has highly trained and skilled dedicated technicians that WILL responding to any disaster large or small. We provide 24-hour emergency service and have the training and expertise to handle your restoration and cleaning needs. CRBR of Redding, CA has 24-Hour Emergency Services, Highly Trained Restoration Technicians, State of the art advanced restoration and cleaning equipment. We are proud to be an active member of this community. CRBR is Locally owned and operated not a massive national franchise, so we’re already nearby and ready to help Redding, CA residents and business owners with any disaster.

Have Questions? Call Us Today – (530) 891-0333

We are proud to serve the communities of:

Chico CA, Oroville CA, Palermo CA, Thermalito CA, Berry Creek CA, Cherokee CA, Bangor CA, Feather Falls CA, Yankee Hill CA, Chester CA, Lake Almanor CA, Quincy CA, Paradise CA, Magalia CA, Biggs CA, Glenn CA, Durham CA, Orland CA, Corning CA, Willows CA and the Surrounding Areas.