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Large Loss

Large Loss

Large loss requires specialized resources, preparation and training on the part of the restoration contractor. Additionally, they must have proper licensing, certifications and proven track record. Experience in the Large Loss arena is invaluable when it comes to mitigating and restoring these types of structures. CRBR is fully equipped and trained to handle catastrophic damage to commercial, industrial, and residential properties. Our teams are rooted in a 50+ year tradition of high communication, customer-centric service, and knowledge that we have passed down through generations of Doing it “RITE”! Residential & Commercial Large Loss Restoration, property insurance claim, disaster recovery, 24/7 Emergency Services, desiccant dehumidification

These are the factors that contribute to a successful Large loss project

Strength & Size – ability to mobilize and coordinate resources – listening to the customer and developing a plan that meets their needs – High Level of communication with all parties involved – Professional Accurate Job Scoping – Job Management – Efficiency – meeting timelines – working within budgets – Experience in navigating the insurance process – understanding the negative impact from loss of business – Experience in restoring contents – Relationships with local strategic partners – Final walk through of completed work for total customer satisfaction – warranty/guarantee

Some of the Large Loss clients we serve.

– Commercial and Residential Properties
– Government Buildings
– Industrial Facilities
– Institutions such as Schools, Churches, Healthcare Facilities and Hospitals, Multifamily Properties, Insurance Providers, Hospitality Properties, and Municipalities
– Home Owners Associations
– Risk Management
– Agricultural buildings
– Military buildings
– Power stations/plants
– Transport buildings

CRBR can handle Large Loss that occurs to any type or structure or facility

Disaster plan

For a specific one on one review of our E.R.P.P (Emergency Response Priority Program)
Click on the branch location nearest you to connect with a CRBR business development representative Chico – Redding -Yuba City – Sacramento – Reno

As positive thinking individuals we don’t always sit around and worry about problems or disastrous issues that may affect our business. Especially in California were the elements do not always present extreme conditions.

However, the climate does change often and those severe changes can cause problems for many facilities throughout the region; especially if one is not PREPARED.

The weather and climate is not the only aspect that can affect or create a disastrous situation Often it is the general population (tenants), which will create the issue or the facility itself. Other than a force of nature, often these disastrous situations can be either minimized or controlled with some pre-planning and maintenance regularities. Here are some suggestions that will help you with your planning and preventative maintenance. Don’t let an emergency shut you down!

-The plan should encompass from the very small to the largest disaster
-Document the plan so there is an understanding from all involved
-If possible bring all the strategic partners together so each knows and understands their rolls clearly when called upon
-Set strategic dates to review the plan for any upgrades, improvements or changes
-Communication is key when there is a Disaster, design the communication protocol and the communication “tree”. Who calls who, when, and why.
-Identify any and all road blocks that may occur and plan for them.
-Understand pricing and cost. This can slow down re-action time or create misunderstandings later.

Strategic Partnerships

This is a critical part of the pre-planning process before issues arise, reach out to your contact base and those that support your needs within this space. Formulate a “partnership” with them. Pre-plan the, “what if” scenario so there is an understanding of what is expected and what to expect when the emergency call goes out. These are your strategic resource partners.
-Set a pre-planning meeting with your strategic partner
-(make sure you include all parties that would be involved in the plan at your business)

What to discuss:

-Outline and discuss expectations
-Priority Service
-Response time Communication
-Tree Organizational protocol
– Roles and responsibilities
– Who is certified in CPR etc….
-How to handle disabled individuals pricing
-Evacuation site plan
-Back up communication system Temporary Housing / Relocation plan
-Loss of rent?
-Tenants….Victim Assistants
-Property damage vs. Contents Damage
-Identify utility shut offs
-Securing the property
-Strategic plan for a minor situation vs. a large scale disaster Additional resources
– Bring to the table

External:

-Identify and clearly mark the Water Main Shut-off values
– Have the tools accessible to turn those values off at a moments notice
-Identify and clearly mark gas and electrical shutoffs
-Walk the property/facility at different times, days and in all types of weather
– Observe the conditions that may affect the structure – “What If”!
-Keep gutters and downspouts clean and free of debris
-Do the rain gutter down spouts release the water properly and away from the building? (Which keeps “puddling” effect down to a minimum)
-Check skylights and vent pipes that can trap or collect water
-Identify any areas that puddle or block proper water run off
-Observe the surrounding area in terms of street run-off, city or county drainage as well as levees or canals that may exist (are they clear of debris and functional)
Check the above (attic) and below (crawl space) for proper venting and drainage
-Identify any sprinklers that may be spaying water on the building structure
-Identify and repair broken sprinkler lines or sprinkler heads that are displacing water
-Identify any trees that way be a threat to the property;
– Damaged or dying trees
– Shallow root tress
– Trees that shed leaves
– Tree limbs that overhang or present a threat to the property

Observe the exterior walls;

– Identify any discoloring that may be taking place
– identify and repair cracks and fissures
Periodic roof inspections
– Missing shingles / composition
– Proper flashing and water run off
– Estimated remaining life
Regular checks on any and all external gas structures or pipe fittings
Air conditioning unit’s condition and functionality

Internal

-Discuss and prepare for what you and your staff are capable of handling and when you
utilize the strategic partner
-Regular checks for any and all moisture that may be collecting within the structure
– Identify quickly the cause which will dictate the fix
-Regular checks for proper Air Flow and Venting
– Tip: you can possibly use a small portable dehumidifier where there is no air flow
– Attic ventilation and piping
-Air filters
-Proper functional Fire alarms (to current state code)
-Fire Extinguishers (checked dated and tagged)
-Inspect Stops and Supply Lines (stainless steel fittings)
-Washing machine drain hose
– Secure fittings
– Clamped and secure
-Identify any and all hazardous material or products
-Remove bunches of chemically soaked or un-cleaned rags
-Periodic checks on functionality and working condition of:
– Burner tops
– Stoves
– Electrical connections
– Electrical outlets and proper surge protectors (computers, printers, modems,
cable, digital equipment, stereo equipment, TV etc…)
– Electrical appliances
-Animal intrusion (primarily rodents)
-Air Duct cleaning and maintenance
-Holiday Events
– Burning candles
– Christmas trees

Additional thoughts and suggestions

Here are some ideas that will help you prepare for the inevitable. These are concepts that are
often overlooked, but should be considered and reviewed with the overall disaster plan.

Be prepared so these events do not affect your operational budgets or capital budgets creating
a variance that negatively affects your management.

-Review the Insurance Policy and Coverage in advance. Identify areas that may be of
concern. What is plan “B”? This can be done with your strategic partner.
– What is the philosophy of all parties involved with the Implementation of coverage?
– What is the policy limits and how are those addressed?
– Type of general of coverage and extended coverage (Pollution insurance)
– Flood insurance vs ground water intrusion

-Property Assessment; strategic partner
– Asbestos
– Air quality testing
– Mold & lead
-Offer incentives to the tenants so they have “skin in the game” !
– Safety and awareness training twice a year, offered on campus
– Appoint a Safety Council Team for the facility
– Have a safety suggestion box in the lobby, have a reward system if Implemented
– Promote Renters Insurance with in house seminars offer a credit back at the end of the year if they have renters insurance?
– Review the Contracts in terms of Liability and Pro-active requirements within the Lease

Online Resources

http://www.ca.gov
http://osfm.fire.ca.gov
http://www.calema.ca.gov
http://www.pge.com/en/safety/preparedness/index.page
http://www.redcross.org
http://www.facilitiesnet.com
http://goo.gl/1NyuAI (Sac County Guide)
http://www.ready.gov/bussiness/implementation/emergency
http://www.disasterready.org/